Customer Service Representative

Description

• About the RoleAre you a natural problem-solver who loves keeping things running smoothly? We're looking for a
• Customer Service Representative to join our team and play a key role in supporting patients,
• customers, and sales partners in the medical device space. In this role, you'll help drive workflow
• efficiency across our customer service team and keep our patient billing and invoicing goals on track
• — all from the comfort of your home office.
• This is a remote position, but because our team collaborates closely with local operations, candidates
• must live in the Dallas–Fort Worth metro area.

What You'll Do

• Process direct customer orders and bill-only surgeries quickly and accurately, confirming with

customers and sales reps — ideally same-day

• Create price quotes to support sales reps and customers in hospital and clinic settings
• Own the processing and collection of purchase orders within established timelines
• Deliver friendly, high-quality customer service by phone when needed
• Keep customer contact information accurate and up to date in our software systems
• Contribute in daily and weekly team meetings — share ideas, flag concerns, and provide

back-order status updates

• Take initiative on projects and solutions that support larger business goals
• Partner with your supervisor on regular check-ins to track training progress and growth
• Uphold strict privacy standards for customers (HIPAA), employees, and the company, including

maintaining any required certifications

What Makes You a Great Fit

• You handle a high volume of calls, texts, and emails each day with positivity and professionalism
• You build strong working relationships and thrive as part of a team
• You think critically and creatively when solving problems — and take ownership of the outcome
• You're self-motivated, organized, and skilled at managing multiple priorities in a deadline-driven

environment

• You're comfortable with technology, including Microsoft 365, and eager to learn new software —

this position requires heavy Excel usage

Requirements

• Associate or bachelor's degree preferred
• 1–2 years of experience in customer service or collections preferred
• Ability to lift, push, pull, and carry up to 50 lbs
• Willingness to work flexible hours as needed, including occasional evenings and weekends
• Willingness to complete corporate training — fully paid for by the company
• Must reside in the Dallas–Fort Worth area

Training & Onboarding

• We set you up for success! Expect about 3 months of ramp-up time if you have a customer service
• background, or up to 6 months if you're newer to the field. Either way, you'll have the support and
• training you need to grow into the role with confidence.