Donor Service Center Coordinator

Description

Responsibilities

• Receive, triage, and document all incoming donor referral calls in a timely and professional manner.
• Evaluate donor eligibility based on medical criteria, regulatory guidelines, and organizational protocols.
• Determine donor registry status and document findings accurately in approved systems.
• Conduct donor risk assessment interviews (DRAI) with legally authorized persons, ensuring compassion and accuracy.
• Obtain and document consent for donation through recorded telephone authorization.
• Coordinate logistics for recovery procedures, including communication with surgical teams, hospitals, funeral homes, and partner agencies.
• Dispatch recovery staff and ensure complete, accurate documentation of all communication and actions.
• Enter data and upload recordings and records into approved software systems.
• Participate in quality assurance activities, audits, and continuing education to ensure compliance and professional growth.
• Maintain compliance with FDA, EBAA, and all applicable regulatory and organizational standards.
• Assist with medical chart reviews and follow-up documentation as assigned.
• Support team communication by providing timely updates and collaborating across shifts and regions.
• Represent the organization with professionalism, empathy, and integrity in all communications.

Expectations

• Demonstrate accuracy, timeliness, and attention to detail in all work.
• Manage multiple priorities effectively while meeting established deadlines.
• Communicate clearly and professionally with internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with discretion.
• Exhibit initiative in identifying needs, solving problems, and improving processes.
• Support a culture of collaboration, respect, and accountability.
• Demonstrate reliability and follow-through on assigned responsibilities.
• Adapt to changing priorities and demonstrate flexibility in a fast-paced environment.
• Seek clarification and feedback to ensure understanding of expectations and outcomes.
• Uphold the organization's mission, values, and commitment to quality service.

Qualifications

Qualifications

• Ability to work on night shift schedule. Three 12-hour shifts per week.
• Two years of experience and an associate's degree in a related field preferred.
• Excellent documentation, organization, and assessment skills.
• Computer literacy and familiarity with databases and office software.
• Strong attention to detail with ability to manage multiple priorities accurately and efficiently.
• Excellent oral and written communication skills.
• Strong interpersonal skills and ability to work effectively with internal and external contacts.
• Position may require evening, weekend, or holiday work based on organizational needs.
• Must maintain confidentiality and protect sensitive information.
• Valid driver’s license and proof of insurance.