Technical Operations Analyst

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
We are looking for a Technical Operations Analyst to join our team in Dublin

Working pattern: Monday to Friday from 9:00-17:00

Main duties and responsibilities

Track and monitor key performance indicators (KPIs) to measure operational efficiency and service performance
Use Power BI to analyse operational data and generate actionable insights for continuous improvement
Produce clear, structured reports for management and stakeholders to support decision-making
Provide day-to-day IT and systems support, troubleshooting issues and ensuring smooth operations
Conduct workflow analysis, recommend data-driven improvements, and support the implementation of operational systems and digital tools
Train and onboard engineers on systems, tools, and processes to ensure consistency and compliance
Schedule and coordinate engineering teams to maximise coverage, efficiency, and response times
Manage and optimise technical workflows to improve productivity and streamline operations
Support ongoing system improvements and process enhancements across the service function

Qualifications and experience

Strong analytical and problem-solving skills
Experience with Power BI or similar reporting tools
Good understanding of operational workflows and service environments
Strong organisational and coordination abilities
Effective communication with both technical teams and stakeholders
Experience in IT support, service operations, or facilities coordination (desirable)

We look forward to hearing from you!