Account Manager

Description

Summary

The Account Manager will support the management of key client accounts by overseeing business quotations, cost negotiations, and customer relationship maintenance. This role coordinates closely with internal teams to gather necessary data, resolve commercial issues, and help execute overarching business strategies.

Responsibility

• Customer Relationship Management: Actively build, manage, and nurture long-term relationships with key customers to ensure high satisfaction, trust, and business continuity.
• Account Support & Quotations: Assist in RFP/RFQ acquisition and project development. Prepare quotations for repairs and other special tasks.
• Financial & Cost Management: Support cost negotiations and business issue settlements. Manage revenue and spending tracking and assist in business monthly reporting.
• Strategy Development: Assist in defining business/sales strategies and identifying target customers.
• Cross-Functional Coordination: Manage internal cross-functional coordination for data collection as well as quotation preparation. Closely collaborate with departments such as Operation Program Management, Engineering, and Cost Management.
• Reporting & Communication: Provide daily production status updates and weekly overall status reports to upper management. Maintain efficient communication with upper-level leadership.
• Logistics & Commercial Issues: Handle logistics issue settlements from a commercial point of view. Settle special issues/claims, such as OT claims, reimbursement purchases, etc.
• Program Management: Assist in overall business program management within the business division, ensuring efficient communication with upper-level management.
• May travel domestically and/or Internationally (<5%)

Qualifications

Required Qualifications

• Education: Bachelor’s degree in business, marketing, or engineering.
• Experience: Minimum one year of work experience.
• Language Skills: Fluent in English.
• Travel: Domestic and/or International travel required (approx. 10%)
• Adaptability: Comfortable working in a fast-paced environment and managing multiple priorities.

Preferred Qualification

• Education: MBA or MS/MA in Business, Marketing, or Engineering.
• Experience: Minimum two year of related work experience.
• Industry Knowledge: Familiarity with the electronic manufacturing or service repair is a strong plus.
• Language Skills: Fluent in English and Mandarin.
• Additional Skills: Project management training will be a plus.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and acceptance are the foundation of our culture.