Inside Sales Representative

Description

Summary

The Inside Sales Representative is responsible for maintenance of customer contracts, and the sales of service and chemicals to customers.

Roles & Responsibilities

• Identify and qualify potential clients for service contracts.
• Follow up on leads generated through marketing campaigns, referrals, or inbound inquiries.
• Reach out to prospective clients to discuss their service needs and present service contract options.
• Conduct virtual meetings or calls to explain service offerings and address client questions.
• Prepare and deliver sales presentations tailored to client needs.
• Develop and send detailed proposals and quotations for service contracts.
• Negotiate terms and pricing of service contracts with clients.
• Close deals and ensure all necessary documentation and agreements are completed.
• Maintain regular contact with clients to ensure satisfaction and address any issues.
• Upsell or cross-sell additional services when applicable.
• Oversee the contract lifecycle, including renewal reminders and amendments.
• Ensure compliance with contract terms and handle any contractual disputes.
• Track sales performance metrics and report on progress towards targets.
• Analyze market trends and customer feedback to improve sales strategies.
• Work closely with other sales team members, customer service, and technical teams to ensure seamless service delivery.
• Share insight and feedback with management to enhance service offerings and sales approaches.
• Maintain accurate records of sales activities, customer interactions, and contract details.
• Utilize CRM (SAP) systems to manage leads, opportunities, and customer data.

Job Requirements

Education & Experience

• 3 years of experience with a proven track record of success.
• Experience cold calling, prospecting, and closing sales.
• Passion for sales, excellent communication skills, and a proven track record of meetings and exceeding sales targets.

Functional/Technical Knowledge, Skills & Abilities

• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint).
• Proficient in Salesforce.
• Excellent communication skills (written and verbal) are a must.
• Ability to read and comprehend documents.

Physical Requirements

• Ability to lift and/or move up to 20 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to be on the telephone for an extended part of the workday.
• Prolonged periods of sitting at a computer.
• Maintain professional appearance and grooming standards as outlined.

*Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.*

Benefits & Perks

• Health & Wellness: Medical, dental, and vision insurance, plus 24/7 virtual care and mental health support via Teladoc. Includes tax-advantaged HSA and FSA savings options.
• Financial Security: Company-paid Short-Term Disability, Long-Term Disability, and $25,000 in Life/AD&D insurance at no cost to you.
• Retirement: 401(k) plan with company matching to help you build long-term wealth.
• Time Off: Accrued Paid Time Off (PTO), paid sick leave, and paid company holidays to support a healthy work-life balance.
• Supplemental Plans: Voluntary accident and critical illness insurance.
• Growth & Innovation: Professional development opportunities and the chance to work with industry-leading technology in a team-oriented environment.

*Note: Benefits are subject to plan terms and eligibility requirements. Full details are available in the Summary Plan Descriptions provided by Human Resources.*