Tokyo Campervans - Customer Support Specialist

Responsibilities:

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Respond to inbound leads via phone, email and CRM system (WIX)
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Lead qualification and upselling of services with incentive to convert leads to customers
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Planning, resourcing and scheduling for bookings and cleaning
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Manage inventory / orders of supplies for vans
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Manage enquiries and build quotations for special customer requests
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Work closely with marketing team on special projects, offers and campaigns
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Manage special offers and seasonal campaigns and work with marketing team to ensure website accuracy and FAQs are consistently updated
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Coordinate with new and existing vehicle partners especially for end of month closing and revenue share statements
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Pre / post booking checklist management, ensuring all cars are cleaned and repaired and maintained before and after bookings