Credit Controller, EMEA

<p>We are Kao, listed as one of the world’s most ethical companies for the last 20 years.  </p>
<p>Our EMEA brand portfolio spans across three sectors; <strong>Consumer Care</strong> (<em><u>John Frieda, Guhl, Bondi Sands, Bioré, Jergens, Curél</u>),</em><strong> Professional Hair</strong> (<em><u>Goldwell, Oribe, KMS Hair, Kerasilk</u></em>), and <strong>Molton Brown.</strong> </p>
<p>Our corporate philosophy, The Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect. </p>
<p><strong>About our role:</strong> </p>
<p>As a Credit Collector, you’ll play a key role in supporting our financial performance and sustainable growth, with a particular focus on serving our business and customers in Italy.</p>
<p>Beyond managing outstanding receivables and maintaining healthy account balances, you’ll act as a proactive, value-adding business partner. By prioritising high-impact activities, building trusted stakeholder relationships, driving results with a solution-oriented approach, and identifying opportunities for continuous improvement, you’ll help strengthen our credit and collections function and contribute to the wider success of the organisation.</p>
<p><strong>What you will do:</strong> </p>
<ul>
<li>Proactively Manage and Collect Outstanding Receivables; Ensure timely follow-up on overdue accounts, maintain accurate records of collection activities, and work closely with customers to resolve payment issues while maintaining positive relationships.</li>
<li>Prioritise High-Impact Activities; Focus daily efforts on accounts and actions that drive the most value—such as high-risk or high-value receivables—ensuring efficient use of time and resources</li>
<li>Collaborate as a Business Partner; Act as a liaison between finance and commercial teams, providing insights into customer payment behaviour and supporting decision-making with data-driven recommendations.</li>
<li>Contribute to Process Improvement; Identify recurring issues, inefficiencies, or bottlenecks in the collections process and propose or support initiatives to streamline operations and enhance performance.</li>
<li>Ensure Compliance and Reporting Accuracy; Adhere to internal controls, company policies, and regulatory requirements while maintaining up-to-date and accurate documentation for audits and performance reporting.                                                                        </li>
</ul>
<p><strong>What you will need:</strong> </p>
<ul>
<li>Bachelor/ Master educational level preferably in the Accounting and finance field</li>
<li>Required languages: Italian: C2/native-level proficiency. English: fluent.</li>
<li>3+ years’ experience in a Credit and Collection environment.</li>
<li>Experienced working within a changing environment with a continued focus on process improvement.</li>
<li>Experience in running projects and/ or process improvements</li>
<li>Ability to prioritize your own workload and getting things done.</li>
<li>Relevant system knowledge (preferably SAP/S4Hana) and proficiency in Excel.</li>
<li>Detail oriented, and able to manage shifting priorities.</li>
</ul>
<p> </p>
<p>At Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results. </p>
<p><strong><u>What you can expect from us:</u></strong> </p>
<ul>
<li>An entrepreneurial environment where passionate and innovative teams come together. </li>
<li>Respect, teamwork and collaboration are at the heart of how we work.  </li>
<li>A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, our Charity Committee, and DE&I communities </li>
<li>A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension schemes, insurance options, and more… </li>
<li>Learning and development opportunities </li>
</ul>
<p>Your voice matters here, we value entrepreneurial thinking and innovation from our teams. </p>
<p>To find out why 33,000 people across the Globe work at Kao please visit: </p>
<p><a href="https://candidate-brochure.kao.com/kao-emea/full-view.html">https://candidate-brochure.kao.com/kao-emea/full-view.html</a></p>
<p><a href="https://www.kao.com/emea/en/careers/">https://www.kao.com/emea/en/careers/</a> </p>
<p>Discover careers at Kao and how we live our purpose, <em>Kirei – Making Life Beautiful.</em> <br><a href="https://kao.voyse.io/">https://kao.voyse.io/</a> </p>
<p><strong>Our Privacy Policy:</strong><strong> </strong> <a href="https://www.kao.com/emea/en/privacy/">https://www.kao.com/emea/en/privacy/</a> </p>
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