Customer Service Representative

Savencia Food Service Premium Hong Kong is a leading food distributor in Hong Kong, dedicated to delivering high-quality products and exceptional service to our clients. We are seeking a friendly and proactive Customer Service Representative to join our team and ensure our clients receive outstanding support and service.

Key Responsibilities:

• Client Support:
• Serve as the primary point of contact for customer inquiries, providing timely and accurate information.
• Address and resolve customer issues and complaints with professionalism and empathy.
• Order Management:
• Process customer orders efficiently, coordinating with the operations team and 3PL provider to ensure timely delivery.
• Monitor order status and communicate updates to customers as needed.
• Relationship Building:
• Build and maintain strong relationships with clients, understanding their needs and preferences.
• Gather customer feedback and insights to improve service delivery and client satisfaction.
• Documentation and Reporting:
• Maintain accurate records of customer interactions, orders, and feedback.
• Prepare regular reports on customer service activities and performance metrics.
• Team Collaboration:
• Work closely with the operations team to ensure seamless communication and coordination.
• Participate in team meetings and contribute to service improvement initiatives.

Qualifications:

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Proven experience in a customer service role, preferably in the food distribution industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in SAP, Microsoft Office Suite and CRM software is desirable.
• Fluency in English and Cantonese; Mandarin is a plus.