Onsite Desktop Support Engineer II at Veeam Software

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;div class=&quot;elementToProof&quot;&gt;
&lt;p&gt;Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;h4&gt;&lt;strong&gt;About the Role&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span data-teams=&quot;true&quot;&gt;This is an excellent opportunity for someone with strong customer-focused skills&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;to provide&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;onsite IT support&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;for end-users at our&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;Prague office. The role of  &lt;strong&gt;Onsite Desktop Support Engineer &lt;/strong&gt;will focus on supervising the front-line day-to-day operations and technical support: you will identify, research, and resolve all technical-related issues, ensuring smooth daily operations.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;h4 id=&quot;id-📝JobDescription&amp;amp;JobPostGuidelines-WhatYou’llDo.1&quot;&gt;&lt;strong&gt;What You’ll Do&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Solve and handle incoming tickets in the Service desk&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Monitoring of SLA compliance within the department&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Resolve problems or escalate as necessary in a timely manner&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Provide IT support related to hardware and software including remote assistance&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Perform user account administration in various systems&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Review and update Service Desk knowledgebase regarding processes and procedures&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Asset management and tracking for hardware.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Work with third-party suppliers as needed.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Data center Hardware &amp;amp; Physical Infrastructure support&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Data Center Operations &amp;amp; Maintenance &amp;nbsp;&lt;/li&gt;
&lt;li&gt;Server Lifecycle Management &amp;nbsp;&lt;/li&gt;
&lt;li&gt;Monitoring, Documentation &amp;amp; Inventory &amp;nbsp;&lt;/li&gt;
&lt;li&gt;Coordination &amp;amp; Communication with QA, DEV team&lt;/li&gt;
&lt;/ul&gt;
&lt;h4 id=&quot;id-📝JobDescription&amp;amp;JobPostGuidelines-WhatYou’llDo.1&quot;&gt;&lt;strong&gt;What You’ll Bring&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;At least 3-5 years of previous experience at IT Service Desk, preferable in an enterprise environment&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Fluent English and Czech (level B2 or higher) both written and verbal&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ability to facilitate and support multiple tasks and real time support issues&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Being proactive in delivering high-quality customer service, work under pressure and independently if required&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.)&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Experience using a ticketing system such as ServiceNow or similar, to manage workload&amp;nbsp;&lt;/li&gt;
&lt;li&gt;In depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS&amp;nbsp;&lt;/li&gt;
&lt;li&gt;In depth knowledge of MS Office products&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ability to work independently and as part of a collaborative team&lt;/li&gt;
&lt;li&gt;Strong customer service skills to support diverse, non-technical users&lt;/li&gt;
&lt;/ul&gt;
&lt;h4 id=&quot;id-📝JobDescription&amp;amp;JobPostGuidelines-WhatYou’llGet.1&quot;&gt;&lt;strong&gt;What You’ll Get&amp;nbsp;&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;25 vacation days, 4 sick days, 21 paid medical leave days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares&lt;/li&gt;
&lt;li class=&quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf&quot; data-uuid=&quot;edf32eb5-9fd0-4c7c-8978-e79d37007503&quot;&gt;Premium private medical insurance for employees and dependents&lt;/li&gt;
&lt;li class=&quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf&quot; data-uuid=&quot;9f5cda51-08d8-4760-971e-d9f747f57f7d&quot;&gt;Daily meal vouchers for restaurants and groceries (180 CZK per working day)&lt;/li&gt;
&lt;li class=&quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf&quot; data-uuid=&quot;378750df-d64d-4338-975e-c9b4064240d2&quot;&gt;Flexible cafeteria platform with thousands of lifestyle benefit options&lt;/li&gt;
&lt;li class=&quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf&quot; data-uuid=&quot;fab46f32-3a73-4a50-8eab-142b44eb8a92&quot;&gt;Multisport Card for gym and wellness, with family add-on options&lt;/li&gt;
&lt;li class=&quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf&quot; data-uuid=&quot;e8ec9bf3-2992-4ad0-8128-28f123163245&quot;&gt;Annual public transport reimbursement up to a set limit&lt;/li&gt;
&lt;li class=&quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf&quot; data-uuid=&quot;0e65f6ac-21e2-4496-a397-aae4bda50c32&quot;&gt;Corporate mobile plan with optional family tariff&lt;/li&gt;
&lt;li class=&quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf&quot; data-uuid=&quot;6e123908-7b82-4cf6-847f-5cfcbf2d13b2&quot;&gt;Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Work model: &lt;/strong&gt;Based on this role’s business requirements,&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;this is an onsite position requiring 5 days a week at Veeam office in Prague, Czech Republic.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Please note:&lt;/strong&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;If an applicant is permanently located outside of the Czech Republic, Veeam reserves the right to decline the application for this position.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;span style=&quot;color: rgb(255, 255, 255);&quot;&gt;#LI-Remote&lt;br&gt;&lt;/span&gt;&lt;span style=&quot;color: rgb(255, 255, 255);&quot;&gt;#LI-JS4&lt;/span&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;div data-pm-slice=&quot;1 1 [&amp;quot;ul&amp;quot;,null,&amp;quot;li&amp;quot;,{&amp;quot;style&amp;quot;:null,&amp;quot;checked&amp;quot;:null,&amp;quot;value&amp;quot;:null,&amp;quot;displayValue&amp;quot;:null,&amp;quot;backgroundColor&amp;quot;:null,&amp;quot;color&amp;quot;:null,&amp;quot;listStyleType&amp;quot;:null}]&quot; data-en-clipboard=&quot;true&quot;&gt;
&lt;p data-local-id=&quot;56095010243a&quot; data-prosemirror-content-type=&quot;node&quot; data-prosemirror-node-name=&quot;paragraph&quot; data-prosemirror-node-block=&quot;true&quot; data-pm-slice=&quot;1 1 []&quot;&gt;&lt;strong data-prosemirror-content-type=&quot;mark&quot; data-prosemirror-mark-name=&quot;strong&quot;&gt;Veeam Software is an equal opportunity employer&lt;/strong&gt; and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.&lt;/p&gt;
&lt;p&gt;Personal data collected during the recruitment process will be processed in accordance with our &lt;a href=&quot;https://www.veeam.com/legal/recruiting-privacy-notice.html&quot;&gt;