Receptionist

Role Summary:
As the first point of contact for visitors and callers, you will play a crucial role in creating a positive experience for all internal and external stakeholders. Your responsibilities will include managing the reception area, operating a busy switchboard, coordinating meetings, and assisting with other administrative tasks.

Key Responsibilities:

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Front of House Duties:
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Greet visitors and ensure they feel welcomed, directing them to the appropriate individual or department.
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Maintain a tidy and professional reception area.
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Switchboard Operation:
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Answer all incoming calls in a friendly, timely, and polite manner.
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Redirect calls to the relevant departments and take messages as required.
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Customer Service & Queries:
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Handle inquiries efficiently, providing information where possible or forwarding queries to the correct department.
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Ensure a high standard of customer service to internal and external visitors.
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Administrative Support:
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Book and coordinate courier and taxi services as required.
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Manage the meeting room calendar, ensuring spaces are booked efficiently.
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Tidy and organize meeting rooms before and after use.
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Team Support:
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Assist other members of the administration team when necessary, contributing to overall office efficiency.
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Other Duties:
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Perform any ad hoc duties as they arise, supporting the smooth running of the office.
Key Skills & Qualifications:
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Strong communication and interpersonal skills.
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Excellent telephone etiquette and customer service skills.
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Highly organized with the ability to manage multiple tasks simultaneously.
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Proficiency in Microsoft Office (Word, Excel, Outlook) and other office software.
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Ability to work independently and as part of a team.
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Prior experience in a reception or customer-facing role is preferred.