Clinical Center Associate I/Clinical Center Associate Trainee

Summary:

About the Role:

At Roswell Park Comprehensive Cancer Center, every interaction matters. As a Clinical Center Associate, you will often be one of the first people our patients, families, and visitors connect with during their care journey.
Whether you are beginning your career in healthcare administration as a trainee or bringing previous clerical, scheduling, or customer service experience, this role offers the opportunity to play a key part in delivering an exceptional patient experience. You will help keep our clinics running smoothly by supporting patients, providers, and care teams with a variety of administrative and scheduling responsibilities.
If you are organized, compassionate, and enjoy helping others in a fast-paced environment, we'd love to hear from you.
The starting annual salary for a Clinical Center Associate Trainee is $39,956 and this can include a full comprehensive benefits package.
The starting annual salary for a Clinical Center Associate I is $44,560 and this can include a full comprehensive benefits package.

What You'll Do:

As a Clinical Center Associate, you will help create a welcoming and efficient experience for patients and visitors by:
Greeting patients, families, and visitors with professionalism and compassion
Answering phone calls and responding to routine questions
Assisting with appointment scheduling and maintaining clinic calendars
Supporting patient registration and visit preparation activities
Collecting and processing patient co-payments when applicable
Recording and transcribing physician orders as needed
Maintaining accurate patient and clinic records
Coordinating administrative activities that support daily clinic operations
Working closely with nurses, physicians, and other team members to ensure seamless patient care
Protecting patient privacy and handling confidential information appropriately
Candidates hired into the trainee level will receive on-the-job training and support to develop the skills needed to grow into the full Clinical Center Associate role.
What You'll Bring:
We're looking for individuals who are passionate about helping others and thrive in a team-oriented environment.
Successful candidates will typically have:
Strong customer service and communication skills
A positive, professional, and compassionate approach when interacting with patients and families
Excellent organizational skills and attention to detail
The ability to manage multiple priorities in a busy healthcare setting
Basic computer and administrative skills
Strong problem-solving abilities and willingness to learn
The ability to work effectively both independently and as part of a team
Previous experience in healthcare, scheduling, clerical support, medical offices, patient access, reception, or customer-facing roles is helpful, but candidates with transferable skills and a desire to learn are encouraged to apply.
Who Thrives in This Role:
This role may be a great fit if you:
Enjoy helping people and creating positive experiences
Stay organized while balancing multiple tasks
Communicate effectively with a variety of people
Take pride in providing excellent service
Adapt well to changing priorities
Want to build a career in healthcare administration or patient support
Why You'll Love Working Here:
At Roswell Park, our work has a greater purpose. Every employee contributes to our mission of eliminating cancer and improving lives.
When you join our team, you'll find:
Meaningful work that directly supports patients and their families
Opportunities to learn, grow, and advance your career
A collaborative and supportive team environment
Comprehensive benefits and wellness programs
A commitment to inclusion, respect, and professional development
The opportunity to be part of a nationally recognized cancer center making a difference in the lives of patients every day
Join us and become part of a team dedicated to compassion, excellence, and hope. Every role matters, and every employee helps make a difference.

Qualifications:

Required Education and Experience for Clinical Center Associate Trainee:
High School diploma or High School Equivalency diploma and one (1) year of full-time experience in customer service.
OR
Required Education and Experience for Clinical Center Associate I:

1. Medical Office Assistant Associate’s degree; or
2. Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
4. High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
5. High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE:
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.
Equal Employment Opportunity Statement
Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate against employees, applicants, or job seekers on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, performance, and business needs. We are committed to maintaining a fair, respectful workplace where employees are valued for their contributions and supported in advancing our mission.
Reasonable Accommodation Request
RPCIC is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, employment process, or to perform your job, please contact [email hidden] and provide information about your request and preferred contact method.
Our Core Values
RPCIC is committed to fostering an environment where patients, families, employees, volunteers, and members of our community are treated with dignity, courtesy, and respect. We believe our mission is strengthened when individuals contribute their experiences, perspectives, and ideas and work together toward a common purpose. Our actions are guided by our core values of Innovation, Integrity, Teamwork, Commitment, Compassion, and Respect.
Historical Compensation Information Statement
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email hidden].