Resident Services Specialist - Sandy Springs, GA

<div class="content-intro"><p>At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</p></div><p><span style="font-size: 12pt;"><strong><span data-contrast="none">Role Overview</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":240}"> </span></strong></span></p>
<p><span style="font-size: 12pt;"><span data-contrast="auto">As a </span><span data-contrast="auto">Resident Services, Specialist</span><span data-contrast="auto"> within Cortland’s centralized Contact Center, you will serve as the primary point of contact for our valued residents, ensuring every interaction reflects our commitment to exceptional service. In this role, you’ll play a vital part in fostering strong resident relationships, resolving concerns promptly, and driving satisfaction and retention through service excellence. Success requires adaptability, empathy, and the ability to thrive in a fast-paced, dynamic environment.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></p>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Respond to incoming resident calls, emails, and chat inquiries with professionalism, clarity, and a solutions-oriented approach.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Maintain consistent, clear communication with multiple residents simultaneously, providing timely updates and guidance.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Address questions and concerns with empathy and patience, including de-escalating challenging situations when necessary.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Navigate multiple technology platforms, adapt quickly to evolving systems and processes, and stay organized while managing competing priorities in a high</span><span data-contrast="auto">‑</span><span data-contrast="auto">volume environment.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Collaborate effectively within a team environment to achieve shared goals.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Uphold Fair Housing practices and company standards at all times.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<p><span style="font-size: 12pt;"><strong><span data-contrast="none">Qualifications</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":240}"> </span></strong></span></p>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">2+ years of experience delivering exceptional customer service, ideally in a service-driven or high-volume contact center environment; experience in the multifamily housing industry is strongly preferred</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">High school diploma or equivalent required</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Demonstrated ability to handle confidential information with discretion and integrity</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Exceptional time management, prioritization, and organizational skills to manage multiple tasks in a fast-paced environment</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with property management platforms such as Funnel, OneSite, and RealPage</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Skilled in CRM tools and adept at navigating systems in a contact center environment</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Exceptional attention to detail with the ability to accurately review applications, verify documentation, and maintain compliance while managing multiple tasks</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Ability to adapt to changing priorities and maintain accuracy under pressure</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<ul>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Flexibility to work weekends and extended hours as business needs require</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul><div class="content-conclusion"><p><strong>About Cortland</strong></p>
<p>Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.</p>
<p>Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.</p>
<p> </p>
<p><em>Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email [email hidden]</em></p>
<p><em>Cortland is a drug-free workplace.</em></p>
<p><em>Cortland participates in e-verify to verify the employment status of </em><em>all persons hired to work in the United States.</em></p>
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