Sales Support Specialist

The Sales Support Specialist partners with the Sales Managers and other members of the Customer teams to secure customer demand planning and tooling contribution.

• Ensure on-time pricing updates in creation/maintenance/update of material and pricing information in all systems (SFDC, SAP, etc.) and proactively inform the Sales Manager of differences on customer Purchase Order vs. our pricing offer.
• Manage Customer Purchase Order (PO) from customer portals, ensure correctness and initiate the pricing update process within 24h; responsible with PO archiving and pricing tracking file maintenance.
• Gather and validate the information from the requestors to create a new product specification (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
• Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
• Responsible to capture long-term demand based on the sales team input for volumes

Take ownership on cross-functional meetings

• Analyze and align Customer demand based on portal input, supply chain and sales team inputs
• Ensure accurate information and details related to tooling projects including capacity, tooling breakdown, operations # and costs, vendors, project milestones and timeline, etc.
• Ensure identification and follow-up of all New Product Implementation projects that are customer funded and partner with Sales Manager to secure customer approval (update web-based portals, prepare customer presentation etc.)
• Partner with Procurement Admin team and contribute to GR on time by ensuring tagging instructions to be provided accurately and on time to internal stakeholders and suppliers.

Requirements

• Business or commercial bachelor’s degree or similar qualification
• At least 2 years’ experience in sales administration, sales support and/or customer service, preferably in an international organization
• Experience of working with SAP system
• Fluent in English
• Microsoft Office skills (e.g. Excel)
• Excellent communication skills
• Data administration management and precision to procedures
• Process and detail oriented
• Exceptional organizational skill
• Foster effective teamwork
• Analytical skills