Retail Banking Executive - Multiproduct

The Retail Banking Executive - Multiproduct delivers accurate and timely support for customer acquisition and banking sales within Retail Banking Sales. The role contributes to sustainable growth through needs-based solutions and disciplined sales execution by applying banking knowledge, sound judgement and a customer-focused approach. It works with relevant business and control stakeholders to resolve issues, manage risk and support sustainable performance across Emirates NBD Group.
Requires minimum 2 years in customer acquisition and banking sales within banking or financial services, with exposure to regulated operations, stakeholder management and relevant systems.

Key Responsibilities:

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Deliver high-quality customer acquisition, needs analysis and suitable product solutions.
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Maintain strong governance and compliance with conduct, suitability, KYC, documentation and sales governance standards.
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Improve service quality, efficiency and stakeholder outcomes.
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Strengthen collaboration across business and control functions.
Requirement:

• Banking / Retail Sales
• International / GCC and UAE
• Selling & Marketing Skills

1. Deliver high-quality customer acquisition, needs analysis and suitable product solutions.

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Plan and execute customer acquisition, needs analysis and suitable product solutions in line with agreed priorities and service expectations.
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Review information to ensure outputs are accurate, complete and fit for purpose.
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Resolve issues promptly and escalate material exceptions through approved channels.
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Maintain clear records and timely updates on progress, risks and outcomes.
Performance Measures:
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Quality and accuracy of deliverables
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Achievement of agreed service levels
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Effectiveness of issue resolution

2. Maintain strong governance and compliance with conduct, suitability, KYC, documentation and sales governance standards.

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Apply conduct, suitability, KYC, documentation and sales governance standards consistently across assigned activities.
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Complete required checks, approvals and documentation.
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Identify control gaps or unusual activity and support corrective action.
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Maintain audit-ready evidence and support reviews.
Performance Measures:
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Adherence to policies and controls
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Reduction in avoidable errors
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Timely closure of risk actions

3. Improve service quality, efficiency and stakeholder outcomes.

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Analyse performance and feedback to identify improvements.
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Recommend practical changes that protect customer and control outcomes.
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Support automation, standardisation and digital adoption.
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Track improvements and confirm benefits are sustained.
Performance Measures:
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Improvement in turnaround time
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Increase in first-time-right quality
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Delivery of agreed improvements

4. Strengthen collaboration across business and control functions.

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Build effective relationships with relevant stakeholders.
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Communicate requirements, decisions and risks clearly.
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Share knowledge and provide guidance to colleagues.
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Contribute to an inclusive and accountable team environment.
Performance Measures:
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Stakeholder confidence
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Clarity of communication
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Contribution to team capability

• Bachelor's degree in Business Administration, Finance, Marketing, Banking, or a related field.
• Relevant banking or professional certification is preferred.
• Ongoing professional development in banking regulation, risk management and digital ways of working.