Area Manager|Operations|Hongs Operations Support|3

Key Responsibilities:

• Business Performance & Revenue Growth
• Deliver zonal revenue targets
• Drive profitable store count growth and monitor EBIDTA performance.
• Collaborate with marketing and supply chain to optimize product mix and pricing.
• Operational Excellence
• Ensure consistent execution of SOPs across stores.
• Monitor and improve store-level KPIs including PSPD, attachment rates, and daypart performance.
• Guest Experience
• Drive NPS improvement initiatives to enhance guest delight.
• Implement feedback mechanisms and corrective actions for service gaps.
• Cross-Functional Collaboration
• Work closely with Supply Chain, Marketing, and Training teams to deliver business goals.
• Support training rollouts and succession planning initiatives for store teams.