Retail Store Supervisor

<p><span style="color: rgb(247, 172, 35);"><strong>JOB SUMMARY</strong></span></p>
<p><span data-contrast="none">The Sunnyside* Retail Store Supervisor will support </span><span data-contrast="auto">day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an </span><span data-contrast="none">ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis</span><span data-contrast="auto">.</span><span data-contrast="none"> </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><strong>We believe the employee experience is paramount. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Dispensary Supervisor, you will have:  </strong></p>
<ul>
<li><span data-contrast="auto">Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Elevated skills in decision making, active listening and problem solving.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Advanced cannabis product knowledge and industry compliance standards.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span style="color: rgb(247, 172, 35);"><strong>CORE JOB DUTIES </strong></span></p>
<ul>
<li><span data-contrast="none">Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-</span><span data-contrast="auto">peak periods. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Ensure team accountability to compliance with all company policies, procedures, state and local laws.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Manage escalated customer concerns and respond to complex or nonstandard product questions. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Investigate any cash, POS or product discrepancies and escalate/record appropriately.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Troubleshoot technical issues or glitches in POS system.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Verify inventory counts and cash deposit totals; reconcile any discrepancies. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Ensure a clean and safe environment for </span><span data-contrast="none">employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)</span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Ability to walk or stand for extended periods of time</span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span style="color: rgb(247, 172, 35);"><strong>REQUIRED EXPERIENCE, EDUCATION AND SKILLS  </strong></span></p>
<ul>
<li><span data-contrast="none">High School Diploma or equivalent</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">3 - 5 years’ experience in customer service</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">1+ year experience leading or mentoring a team; cannabis experience preferred</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Excellent customer service skills</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Excellent communication, interpersonal, and persuasive skills</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. </p></div><div class="title">Pay Range</div><div class="pay-range"><span>$24.50</span><span class="divider">—</span><span>$24.50 USD</span></div></div></div>