Customer Service Representative (Dedicated)

Description

Division: Koch Trucing

Reports to: Koch Trucking Operations Manager (Dedicated)

Employee Classification: Full Time

Weekly Hours: 40

Qualifications

Job Summary

• The Customer Service Representative (Dedicated) is is responsible for updating active shipment
• information in the dispatch system, communicating load status to customers and internal teams, and
• resolving shipment issues. This role supports operational efficiency by maintaining accurate load
• tracking,

Essential Job Functions

• Keep the daily yard check updated throughout the day using Excel
• Coordinate yard moves with Cummins personnel
• Accurately process and update load status in the TMW dispatch system
• Manage incoming customer orders and input them into the system
• Communicate transportation information clearly using correct industry terminology
• Interpret and act on carrier tracing reports
• Update customers regularly on ETA status and any shipment issues
• Email internal teams regarding tracing or load discrepancies using Microsoft Outlook
• Identify and escalate potential issues to sales representatives and management

Secondary Job Functions

• Serve as a representative of the Company, displaying courtesy, tact, consideration, and discretion

in all interactions with other members of the Koch community, customers and with the public.

• Cross training as required.
• Perform additional duties and projects as assigned.

Qualifications

Required Education and Experience

• High School diploma or GED
• 1 year of customer service experience

Preferred Education and Experience

• Customer service experience in the transportation, logistics, or supply chain industry

Essential Knowledge, Skills, and Abilities

• Proficient with Windows-based software, including Excel, Outlook, and dispatch systems
• Strong verbal and written communication skills
• Ability to prioritize tasks in a dynamic environment
• Solid problem-solving and decision-making abilities
• Effective time management and organizational skills
• Commitment to delivering high levels of customer service

Physical Requirements

• Ability to sit for up to 90% of the workday using a computer, phone, keyboard, and mouse
• Ability to stand, walk, bend, and