Customer Service / Data Entry – Apparel Industry

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more.
We are seeking a dependable, detail-oriented Customer Service / Data Entry professional with 2–3 years of experience, preferably within the apparel, fashion, wholesale, or consumer products industry.
This position will support our customers and internal teams by processing orders, maintaining accurate account information, responding to customer inquiries, and assisting with day-to-day order management. The ideal candidate is organized, accurate, comfortable working in a fast-paced environment, and able to communicate professionally with customers and coworkers.

Key Responsibilities

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Enter and process customer purchase orders accurately and efficiently
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Review orders for pricing, quantities, styles, colors, sizes, and shipping information
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Maintain and update customer accounts, order details, and product information
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Respond to customer inquiries regarding orders, availability, shipping, backorders, and general account questions
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Provide customers with order confirmations and status updates
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Coordinate with Sales, Production, Warehouse, Shipping, and Accounting departments
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Monitor open orders and follow up on pending or delayed shipments
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Assist with order changes, cancellations, returns, credits, and other customer service requests
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Verify data accuracy and correct discrepancies when needed
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Maintain organized customer records and documentation
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Communicate professionally with customers by phone and email
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Assist the Customer Service and Sales teams with additional administrative duties as needed

Qualifications

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2–3 years of Customer Service and/or Data Entry experience
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Apparel, fashion, wholesale, or consumer products experience strongly preferred
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Strong data-entry skills with excellent accuracy and attention to detail
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Experience processing customer purchase orders
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Proficient in Microsoft Excel, Outlook, and general computer applications
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Strong written and verbal communication skills
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Excellent organizational and time-management skills
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Ability to prioritize multiple orders and deadlines
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Comfortable working in a fast-paced, team-oriented environment
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Dependable, professional, and able to follow through on customer requests