Bilingual Communications Center Consultant

Description

Job Title- Bilingual Communication Center Consultant

Company- Spectra Credit Union

Location-Alexandria VA

Are you ready to take your career to the next level by working with a spectacular company?

Position Overview

The Bilingual Communication Center Consultant will provide accurate, quality, and timely service and consultation to members and potential members calling into the Credit Union in both Spanish and English.

The position’s essential duties include the following

• Receive incoming calls to the Credit Union’s Communications Center.
• Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution.
• Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
• Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
• Deliver timely and exceptional service.
• Build meaningful relationships through conversations and establish trust with the membership.
• Speak clearly, and professionally, and always maintain high phone etiquette standards.
• Respond to messages through Online Banking and general email inbox inquiries.

Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.

Qualifications

What qualities are we looking for in a Bilingual Communication Center Consultant?

• Service and Quality Focused
• Adaptable
• Detail Oriented
• Collaborative and Team Oriented
• Self-Motivated
• Critical Thinker and Problem Solver
• Positive Attitude
• Exceptional Organization
• Excellent Communication Skills
• Ability to speak both Spanish and English fluently.

Education

A high school diploma or GED is required.

Experience

• Six months to two years of similar or related experience, including time spent in preparatory positions. Credit Union or other financial institution experience preferred.
• Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.