Quality Management Support Lead

Key Accountabilities:
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Lead, supervise and develop the Process Improvement, Management Systems Administration and Document Control teams.
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Plan, allocate and monitor team resources and workloads to meet operational priorities and service level agreements.
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Monitor team performance against agreed KPIs and implement corrective actions where required.
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Coach, mentor and develop team capability through performance management, training and succession planning.
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Develop, review and maintain standard operating procedures to ensure consistent and high-quality service delivery.
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Foster a culture of collaboration, continuous improvement and customer-focused service.
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Lead the planning, delivery and evaluation of Quality Management Systems (QMS), business improvement and document control initiatives aligned with organisational priorities.
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Partner with business leaders and stakeholders to identify improvement opportunities, redesign business processes and implement sustainable solutions.
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Oversee the documentation of business processes, including process implementation activities, ensuring initiatives are delivered within agreed scope, timeframes and quality standards.
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Monitor initiative performance, benefits and risks, providing regular reporting and recommendations to support continuous improvement and informed decision-making.
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Oversee governance, administration and continuous improvement of the Group Business Management System.
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Ensure BMS documentation and supporting systems remain accurate, current and aligned with business and regulatory requirements.
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Oversee BMS updates, BMS Feedback and issue/enhancements.
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Monitor compliance with internal standards, legislation and certification requirements.
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Communicate BMS updates and system changes to employees globally and support adoption.
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Maintain governance of document control and knowledge management processes.
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Ensure documentation is reviewed, approved, published, archived and version controlled.
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Monitor document quality, accessibility and compliance with document control requirements.
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Oversee systematic reporting on key opportunity/project documentations to drive increase compliance in documentation compliance.
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Promote standardisation and consistency across organisational documentation.
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Prepare and oversee monthly operational and performance reporting.
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Monitor KPIs, service levels, audit outcomes, corrective actions and improvement initiatives.
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Manage internal and external feedback, complaints and audit findings, ensuring issues are converted into corrective and preventive action plans.
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Monitor completion and verification of action plans and report outcomes.
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Support budget monitoring, service costing, invoicing and operational governance.
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Maintain data integrity and provide reporting to support informed decision-making.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!