Credit Representative I

As a Credit Representative, you will manage customer accounts and payments to ensure collection of outstanding accounts receivable and minimize company credit exposure along with providing customer support as needed.

• Perform collection of past-due invoices for over-the-road fuel accounts; document customer activity and issues in collections software and Salesforce.
• Monitor and review daily receipts (multiple forms of payment) as well as draft returns, collect payments accordingly and timely activate/deactivate accounts to control credit exposure.
• Develop and maintain customer relationships ensuring timely response to customer needs including invoices, transaction details, troubleshooting declined transactions and other account specifics
• Develop and maintain relationship with assigned sales representatives in order to take a partnership approach to collect balances and preserve/grow customer relationships through credit offerings (including, but not limited to, payment extensions as needed and credit limit increases within approved thresholds)
• Analyze customer trends and proactively take action to limit exposure by reducing credit terms and limits as needed, requiring security in the form of deposits and/or legal guarantees, and identifying related entities with multiple accounts
• Work with store reconcilers and third-party billing cards to help research manual re-bills and effectively communicate to sales/customer
• Assist cash applications team with applying customer payments and reconciliation efforts as needed
• Identify inefficiencies and suggest automation to eliminate inefficiencies
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned
• High school diploma or equivalent certificate required
• Bachelor’s degree in business or related field preferred
• Minimum one year work experience required
• Excellent analytical, critical thinking, and organizational skills
• Strong attention to detail
• Excellent written and oral communication skills
• Ability to make decisions and work with minimal supervision
• Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.
• Travel required less than 5%
• General office work requiring sitting or standing for long periods of time
• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Employee Fuel Discount
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay
• All your information will be kept confidential according to EEO guidelines