Legal Assistant at Remote Raven — Philippines

About The Role

ABOUT THE ROLE

A sole practitioner in Bloomington, Indiana is seeking a remote Legal Assistant to support a creditor rights and real estate practice. The role is approximately one-third reception and two-thirds legal administrative work. The right candidate is detail-oriented, accurate, and comfortable working across multiple screens in a fast-paced, process-driven environment.

KEY RESPONSIBILITIES

Reception

Serve as the first point of contact on a Zoom phone system
Answer and screen 12 to 30 incoming calls per day (average 12 to 15; busy periods up to 30)
Take detailed messages and route calls to the attorney, in-house paralegal, or title agent
Field calls from adversaries and consumer debtors professionally and with composure

Legal Administrative Support

Open new matters in Clio and complete all intake data entry
Generate engagement letters from firm templates for attorney review and signature
Create and maintain organized electronic client files
Manage a high-volume collections docket for institutional creditor clients (3 credit unions and 6 private banks), with emphasis on accuracy and consistency
Prepare demand letters and assemble documents from standardized forms
Submit pleadings and proposed orders through the Indiana e-filing system (all filings reviewed and approved by the attorney prior to submission)
Participate in daily Zoom check-ins with the attorney and periodic client calls

REQUIREMENTS

Excellent written and spoken English
Prior experience in a U.S. law firm, particularly in collections or creditor rights, is strongly preferred
Proficiency in Clio or comparable practice management software
Comfortable working across multiple screens simultaneously
High attention to detail and consistency; accuracy matters more than speed on repetitive tasks
AI-forward mindset; the firm actively uses AI tools
Reliable internet connection and professional remote work setup

-3 monitor/screens required