Support Officer - Telesales (outsource role)

Role Purpose:
Ensuring backend support to Telesales Unit.
Key Accountabilities of the role

• Cross verification of the products sold by agents.
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.

Specialist Skills / Technical Knowledge Required for this role:

• Subject Matter Expert
• Good problem solving skills
• Excellent communication skills
• Attentive in analyzing errors and reporting it