Telesales Officer (Outsource role)

Role Purpose

• Participate in the achievement of Tele-calling activities assigned to the Telesales Unit
• Key Accountabilities of the role

• Execute Tele-calling activities as assigned to the team,
• Enhance ENR / Takaful sales, card activation rates, control customer attrition,
• Ensure minimum requirement of calls are made,
• Ensure compliance with bank policies and procedures,
• Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,
• Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
• Ensure deliverables are of the right level of service.

Specialist Skills / Technical Knowledge Required for this role

• Excellent communication skills
• Good problem-solving skills
• Display flexibility in dealing with clients and other team members
• Customer service skills in order to resolve customer complaints

Previous experience required (if any)

• Previous banking experience in similar role
• Fair understanding of product and services provided by the bank
• Understanding of customer relationships
• Good interpersonal & convincing skills
• Basic MS Office skills