Customer Care Specialist

As a Customer Care Specialist within DNV Business Assurance, you will play a key role in delivering an outstanding customer experience while supporting the successful execution of certification projects.
Working closely with customers, auditors, planners, and internal stakeholders, you will coordinate a variety of customer service, project administration, quotation, contract, and operational support activities. You will ensure that customer and project information is managed accurately, processes run efficiently, and projects are supported from quotation through delivery.
This role offers an excellent opportunity to develop expertise across customer support, project administration, business operations, and stakeholder collaboration within an international and collaborative environment.

Key Responsibilities

• Collect, verify, and process customer information required for quotations, contracts, certification projects, and service delivery.
• Support customers with inquiries related to certification projects, services, schedules, and administrative processes, ensuring a positive customer experience.
• Prepare quotation calculations, quotations, contracts, and related documentation in accordance with company procedures and accreditation requirements.
• Register, maintain, and validate customer, project, and certificate information within corporate ERP systems, ensuring high data quality and accuracy.
• Collaborate closely with auditors, planners, and other internal stakeholders to support efficient project execution and timely service delivery.
• Coordinate with sister companies and relevant stakeholders to ensure compliance with accreditation requirements and operational procedures.
• Review and validate supplier invoices and supporting documentation, ensuring accuracy, compliance, and timely processing.
• Support project financial administration through invoice verification, cost monitoring, and maintenance of project-related financial records.
• Coordinate supplier administration activities, including supplier registration, supplier data maintenance, and occasional preparation of supplier agreements using approved templates.
• Perform general internal and external administrative activities and contribute to continuous improvement of operational processes.
• A hybrid working model that supports both collaboration and flexibility.
• An attractive compensation and benefits package, including cafeteria and profit-sharing opportunities.
• Comprehensive onboarding and training to help you develop your knowledge and build confidence in your role.
• A supportive and collaborative team environment where knowledge sharing and mutual respect are valued.
• The opportunity to work in an international environment with colleagues and customers across different countries and cultures.
• Exposure to a variety of customer service, project administration, and business operations processes.
• Opportunities for professional growth and internal career development within DNV.
• Predictable Monday-to-Friday working schedule that helps you maintain a healthy work-life balance.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

• You are organized, detail-oriented, and enjoy working in a structured environment.
• You have a customer-focused mindset and enjoy helping people by providing professional and timely support.
• You are comfortable managing multiple tasks and deadlines while maintaining a high level of accuracy.
• You enjoy working with data, systems, and administrative processes and are eager to learn new tools and ways of working.
• You are proactive, reliable, and take responsibility for completing your tasks to a high standard.
• You communicate clearly and professionally, both verbally and in writing.
• You enjoy working as part of a team and building positive working relationships with customers and colleagues.
• You are adaptable and willing to learn, enabling you to effectively support a variety of customer, project, and administrative activities.
• Experience in customer service, administration, project support, finance administration, or shared service operations is an advantage, but not a requirement.
• Professional proficiency in English and Hungarian is required.
• We welcome applications from early-career professionals who are eager to learn and develop within an international business environment.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.