Executive - Key Accounts - Express Logistics

Key responsibilities

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Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
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Prepare detailed reports, as required, for customers
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Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
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Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
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Perform first level root cause analysis
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Any critical escalation from client related to closure has to be highlighted to senior level,
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Arrange for expedited service recovery for shipments, when necessary
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Revert back to the client with update/closure in the given timeline.
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Need to share the closure file with every client.
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Responsible for billing and payment collection from the customer.
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Maintaining an accurate record of all existing and potential customers.
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Responding to customer inquiries in a timely and professional manner.
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Serve as the link of communication between key customers and internal teams
QUALIFICATIONS & COMPETENCIES
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Graduate, with Sales & Marketing background
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Minimum of 2 -5 years of experience in retail sales
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Good communication and listening skills.
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Should be a team player