Technical Service Team Leader

Responsibilities:

Low Current Systems:

• Install, configure, test, and maintain CCTV, Access Control, and other low-current systems.
• Monitor system performance and ensure continuous operation with minimal downtime.
• Perform preventive maintenance and conduct regular inspections on all low-current equipment.
• Handle Service Requests, Incidents, and Problems according to ITIL best practices

HHT & VMT Preparation

• Prepare, configure, and troubleshoot Handheld Terminals (HHT) and Vehicle-Mounted Terminals (VMT) used across port and terminal equipment.
• Ensure all devices are updated, secure, and fully operational before deployment.

IT Outsourcing Requests

• Prepare and update all monthly IT outsourcing requests.
• Track outsourced tasks and ensure accurate delivery, documentation, and closure.

Mobile Device Management (MDM)

• Configure and manage mobile devices using approved MDM platforms.
• Apply security policies, deploy applications, and monitor device compliance.

Procurement & Inventory

• Create purchase requests for IT materials, equipment, and consumables.
• Inspect and verify received items to ensure they meet required specifications and quality standards.
• Review stock availability in the IT store and maintain up-to-date inventory records.
• Coordinate with Procurement and Warehouse teams for replenishment and stock management.

Compliance & Safety

• Ensure that all installations and activities comply with applicable safety standards and required regulations.
• Maintain full adherence to corporate IT and security policies.

Service Level Management:

• Monitor, track, and maintain service level agreements (SLAs).
• Measure performance against SLAs and identify areas for improvement.
• Work with IT teams to ensure service delivery meets agreed targets.
• Prepare SLA compliance reports with recommendations for service enhancements.
• Track key metrics such as resolution times, customer satisfaction, and SLA adherence.

Requirements:

Qualification and Certificates:

• Bachelor’s degree in Electronics, Communications, Electrical Engineering,
• Computer Engineering, or a related field.
• Any additional certifications in Networking, Low-Current Systems, or Information Technology are considered a plus.

Experience and Knowledge:

• 6:8 years of experience in the same job field.
• Strong knowledge of CCTV, Access Control, and other low-current systems.
• Strong understanding of computer network infrastructure.
• Experience working with TOS and port operation applications.
• Knowledge and hands-on experience in managing devices such as VMTs, tablets, and HHTs – Day-to-day device management is crucial.
• Familiarity with MDM (Mobile Device Management) solutions.
• Good understanding of ITIL concepts and processes .
• Ability to use Service Desk systems effectively .
• Good knowledge of general IT infrastructure (network, hardware, and basic security principles)
• V. Good English language skills
• Dependable and flexible.
• V. Good analytical and problem-solving skills.
• Able to work in dynamic environment
• Adapt with any change
• Strong communication and documentation skills.