PT Call Center Representative (4008)

## Description

**Life University**

**About Us**

Since 1974, Life University has been a trailblazer in postsecondary education, seeking individuals eager to join our team dedicated to shaping the future of health and wellness education. Situated in Marietta, Georgia, our university’s campus provides a nurturing, yet dynamic environment for academic and personal growth. We are a specialized institution focused on vitalistic education in the fields of healthcare, business administration, and the social sciences, providing a range of undergraduate and graduate degrees alongside our flagship Doctor of Chiropractic program. As we continue our mission to empower students and pioneer innovative approaches to vitalistic education, we are actively seeking passionate professionals to join us in our commitment to excellence.

**Serving Lasting Purpose**

At Life University, our mission extends beyond education—we strive to embody a Lasting Purpose: To Give, To Do, To Love, To Serve—out of your own abundance. Life University’s guiding principle is to live an inner-directed life, recognizing that the willingness and desire to serve your community and your fellow human beings are just as important as academic pursuits. This philosophy drives our commitment to our students, staff, and the broader community, inspiring us to make meaningful contributions to the world through the transformative power of education and service. We believe that everyone has unique gifts, and as a member of the global community, it is our duty to share those gifts generously, living by the principle of giving, doing, loving, and serving out of abundance.

**Equal Employment Opportunity**

Life University is an Equal Opportunity Employer. We provide consideration for employment to all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

**Job Purpose**

The purpose of the Call Center Representative is to provide support and assistance in the call center of the University Clinic System to assure a smooth, efficient flow of patient calls and requests at all clinics. This role is crucial to maintaining the efficiency and effectiveness of our service delivery. This position collaborates with the Marketing Department on new patient leads. In this capacity, this position is familiar with and helps support the mission of the University, College of Chiropractic, and Clinics.

**Essential Job Functions**

• Handles all incoming Life Chiropractic Centers telephone calls from patients, makes appointments, and answers general questions and inquiries.
• Schedule all appointments, and communicate same day appointments, delays, or cancellations, and missed appointments to appropriate team.
• Manage the appointment book to reflect all faculty PTO requests. Reschedule any appointments as necessary.
• Responsible for accurately entering detailed patient information in electronic health records.
• Follow up on new patient leads from our Marketing Department by converting them into actual patients of the clinic to begin care.
• Oversee release of records requests.
• Check insurance eligibility.
• Explain all current fees and patient financial responsibility and informs patient of payment required for existing balances due at or before next appointment.
• Schedules appointments to ensure efficient patient flow based on predetermined appointment availability.
• Follow up with patients when appointments are missed.
• Contacts existing patients to assess patient satisfaction.
• Assess changes needed operationally according to the team and work together with teammates to present resolutions to the Clinic Office Manager.
• Receives, directs, and relays telephone, fax, and email messages.
• Responsible for report generation and analysis in support of departmental goals and objectives.
• Responds to calls efficiently, while representing the highest quality of service.
• Performs other general administrative tasks as directed by Clinic Office Manager.
• Additional duties and responsibilities as assigned.

**Additional Duties And Responsibilities**

• Assist with special projects and initiatives as needed.
• Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.
• Anticipates, listens to, understands, and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.

## Qualifications
**Education, Training, and/or Experience**

• A Bachelor’s Degree from an accredited institution of higher education in Business Administration, or similar; AND
• Minimum of three (3) to five (5) years of professional experience in providing consultations and guidance to patients in a clinical environment, or similar.
• Three (3) years’ demonstrated computer skills, including experience with Microsoft Office Suites.
• Two (2) years’ experience working in a call center environment.
• Excellent customer service skills are required.
• Demonstrated ability to maintain focus, exhibit good judgement, take initiative, and work autonomously.
• A combination of education and years of experience may be considered in lieu of the specified degree level requirement.

**Preferred Qualifications**

• A Master’s Degree in Business Administration or related field.
• Five (5) years’ experience in a clinical chiropractic setting.
• Experience with electronic health records using NextGen software.

**Physical Demands**

• Nature of work requires the ability to operate standard business office equipment.
• Requires ability to communicate and exchange information, collects, compiles, compares, and prepares work documents, set-up and maintain work files.
• Must be able to lift up to 25 lbs; retrieving and placing materials on high shelves and on floor-level shelves; standing, walking; carrying; grasping; hearing; seeing; sitting; kneeling; climbing; balancing; stooping; crouching and reaching.

**Working Conditions**

• Work performed in a general office/clinic environment.