Associate Customer Service Manager at Stryker Korea Ltd.

About The Role

Work Flexibility: Hybrid

Drive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea.

What You Will Do

Lead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets
Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines
Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilment
Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets
Support key accounts across dealers and hospital channels, ensuring consistent service delivery and issue resolution
Identify process gaps and implement continuous improvement initiatives to increase efficiency and reduce cycle times
Standardize workflows and enforce adherence to operating procedures across the team
Collaborate with Sales, Supply Chain, Finance, and Logistics to align on customer requirements and resolve operational challenges

What You Will Need

Required

Minimum 10 years of experience in customer service, operations, or order management
Minimum 2 years of experience leading or supervising a team
Experience managing end-to-end order management processes
Working proficiency in English (spoken and written)
Strong hands-on knowledge with ERP systems (e.g., SAP, JDE, or equivalent)