Home Hospice Team Leader

Description

Job Summary

The Clinical Team Leader is responsible for oversight of one or more clinical teams. Reporting to either the Chief Clinical Officer or the Director of Access & Palliative Care, the Clinical Team Leader works under limited supervision to oversee their assigned clinical area. *This vacancy will manage a home hospice team and will split time between the Healthway Office in Salisbury, Maryland and the Macky & Pam Stansell House in Ocean Pines, Maryland.*

Essential Functions

• Participation in management team and assists in administration
• Ensures a consistent high quality hospice experience for each patient and family by facilitating comprehensive patient care planning and monitoring performance of individual team members
• Supervises interdisciplinary team (IDT) members operationally and administratively, facilitating efficient and effective delivery of service
• Leads IDT meetings and facilities care planning by ensuring opportunity for all disciplines to engage in the care planning process; oversees documentation of the IDT meeting
• Confers with appropriate members of the IDT regarding referrals, changes in patient level of care, contemplated discharges, patient hospitalizations, and any other significant patient changes in a timely manner
• Recruits, interviews, hires, and trains staff members in collaboration with discipline-specific clinical experts and the Education Coordinator
• Conducts employee performance reviews timely and effectively
• Conducts investigations, counsels, and takes appropriate corrective action in collaboration with Human Resources
• Assures nursing documentation is complete and timely in accordance with legal and regulatory standards
• Identifies learning needs of staff and provides educational resources to meet employee needs; serves as a resource and mentor to staff
• Cooperates with other leaders throughout the agency to assure program needs are met and resources are used effectively; identifies and involves all stakeholders in the decision-making process and communicates proactively
• Ensures department financial goals are met by managing to the Coastal Hospice model
• Ensures department and organizational QAPI goals are met
• Driver’s License in your state of residence with a good driving record and access to a reliable automobile
• Must possess automobile insurance coverage with minimum limits of $100,000/$300,000

Duties/Responsibilities

• Shares in responsibility for management/leadership on call 24/7
• Accountable for meeting patient care needs 24/7 via appropriate scheduling and delegation to members of the IDT
• Participates in the development and implementation of protocols, policies, and procedures related to patient care and organizational goals
• Performs other duties as assigned
• *Access Services Team Leader:*
• Manages access services nurses, liaisons, and coordinators
• Reports to the Director of Access & Palliative Care
• Collaborates with inpatient and home care teams
• Conducts admissions assessments, as needed
• *Extended Services Team Leader:*
• Manages home hospice staff to complete home and hospital visits as appropriate and timely
• Oversees triage phone calls from patients and families needing assistance when the office is closed
• Provides medical care to patients in their home environment, as needed
• Conducts admissions assessments, as needed
• *Home Care Team Leader:*
• Manages team staff, including RNs, LPNs, and CNAs
• Assures smooth functioning by:
• Schedules appropriate nursing and CNA staffing levels to meet patient needs
• Maintains effective professional relationships with hospitals, physicians, and other health care providers
• Assures documentation of IDT members is complete and timely in accordance with legal and regulatory standards
• Builds and maintains relationship with facilities in team’s area
• Provides medical care to patients in their home environment, as needed
• *Inpatient Unit Team Leader:*
• Manages inpatient unit staff, including RNs, LPNs, and CNAs
• Assures smooth unit functioning by:
• Scheduling appropriate nursing and CNA staffing levels to meet unit needs
• Oversight of adequate inventory of medical supplies, equipment, and linens
• Maintaining effective professional relationships with hospitals, physicians, and other health care providers
• Assuring documentation of IDT members is complete and timely in accordance with legal and regulatory standards
• Maintaining a safe physical environment according to unit needs and regulatory standards
• Oversees daily bed management to ensure optimal patient flow and timely admissions
• Coordinates with referral sources, Access Team, and Home Care teams to assess bed availability and prioritize patient placement
• Monitors census levels and proactively anticipates discharges, transfers, and new admission needs
• Reviews admission criteria and supports decision making to ensure appropriate and safe patient placement
• Identifies barriers to bed availability and participates in process improvement initiatives to enhance throughput
• Provides care to hospice patients in an inpatient setting, as needed
• Macky & Pam Stansell House only:
• Manages all Coastal Hospice social workers
• Serves as a resource and mentor to inpatient staff and social workers
• Acts as Ethics Committee Chair for the organization

Supervisory Responsibilities

• Responsible for oversight of assigned team, which may include Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Certified Nursing Assistants (CNAs), and/or Social Workers

Qualifications

Required Skills/Abilities

• Two years of management experience
• Excellent communication skills

Required Education and Experience

• Registered Nurse from the State of Maryland or participating Compact state OR licensed LCSW-C in the State of Maryland (Macky & Pam Stansell House only)
• Certified Hospice and Palliative Nurse (CHPN) or attainment within two years for RNs
• Advanced Certified Hospice & Palliative Care (ACHP-SW) or attainment within two years for Social Workers

Preferred Education and Experience

• Previous hospice experience

Physical Requirements

• Ability to safely operate an automobile
• Ability to lift and carry up to 50 pounds with or without the use of assistive devices
• Ability to use hands and fingers for repetitive motions like typing and using a mouse
• Close visual acuity for reading small print and using a computer