Collections Call Center Representative

Onsite: Greenville, SC
Schedule: Fixed 40 hours/week - Regular, predictable attendance required

• No Sundays
• One night shift per week (12:00PM - 8:00PM)
• Every 4th rotating Friday (9:00AM - 7:00PM)
• Every 4th rotating Saturday (8:00AM -12:00PM)
• During Saturday rotation weeks, one scheduled weekday off with extended shifts (8:00AM - 6:00PM and 10:00AM - 8:00PM)

Who We're Looking For
We're looking for candidates who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment. You may be a great fit if you:

• Have collections, auto finance, banking, lending, call center, or customer service experience
• Are comfortable discussing payment obligations and negotiating resolutions
• Can remain professional when handling challenging customer conversations
• Ask thoughtful questions and actively listen to understand customer situation
• Are organized, detail-oriented, and able to manage multiple priorities
• Are motivated by goals, performance metrics, and bonus opportunities

What You'll Do

• Manage a portfolio of delinquent auto loan accounts
• Contact customers to discuss payment options and resolve delinquency
• Negotiate payment arrangements and other account solutions
• Research customer information and assist with loss mitigation activities
• Document customer interactions accurately in company systems
• Meet or exceed performance and quality expectations

What You'll Bring
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High school diploma or equivalent
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Strong communication and customer service skills
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Ability to manage conflict and build rapport with customers
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Strong attention to detail and organizational skills
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Proficiency with computers and the ability to learn new systems quickly
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Previous collections or auto finance experience preferred
Work Environment

• This role is phone- and computer-based, requiring the employee to be seated for extended periods.
• Frequent speaking and close visual work, including reading data, screens, and documents.

Benefits and Perks

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

About GLS

• Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.