FLM

ATM & Device Maintenance
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Perform first-level troubleshooting for ATM hardware and peripherals (card reader, cash dispenser, printer, monitor, keypad).
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Handle minor repairs, part replacement, and consumables replenishment (receipt paper, journal, etc.).
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Conduct routine preventive maintenance according to schedule.
Incident Handling
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Respond to ATM incidents and service calls within defined SLA.
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Perform fault diagnosis and recovery actions.
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Escalate unresolved issues to Second Level Maintenance (SLM) or Vendor Support.
Cash & Security Handling
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Perform basic cash handling activities as authorized (e.g., cassette replacement, cash jam handling).
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Ensure compliance with security procedures, dual control, and access protocols.
Documentation & Reporting
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Record all maintenance activities, incidents, and actions taken in the system accurately.
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Prepare service reports and update job status in real time.
Compliance & Safety
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Ensure all activities comply with SOP, security standards, and regulatory requirements.
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Follow safety procedures while working on-site, including client locations and public areas.