Senior Support Engineer

Job Description: Designation / Title Senior Support Engineer Experience (Years) 6- 10 Y ear Joining Location Customer Site / India About Quick Heal Quick Heal Technologies Ltd , founded in 1995 and headquartered in Pune, is India’s leading listed cybersecurity solutions provider with 23 offices and 1,000+ professionals. Through its enterprise arm Seqrite , the company delivers cutting-edge Zero Trust solutions to secure endpoints , data, networks, and users across industries and geographies . Seqrite Labs powers its offerings with advanced threat research, intelligence, and real-time detection. Notably, Seqrite secured ISRO’s command & control center during the Chandrayaan 3 mission. Its services division provides consulting to corporates, PSUs, government, and law enforcement agencies worldwide. Core Purpose: Innovate to simplify digital security Vision: To be trusted globally as a cybersecurity leader Mission: Empower teams to solve business problems Seqrite stands out as a purpose-led organization that invests in people, fosters innovation, and offers opportunities to work on new technologies while building a safer digital world. Job Summary ( A brief overview of the role, its purpose, and key responsibilities. ) Own the on-site implementation and operationalization of DPDP / DPDPA privacy capabilities, combining privacy-domain knowledge with hands-on technology deployment, integration, workflow automation and troubleshooting . Act as the primary technical bridge among the customer, Privacy / Legal, Information Security, IT, Seqrite implementation teams and product engineering. Enable data discovery, consent and rights workflows, retention controls, reporting and measurable com pliance outcomes through a stable, auditable and integrated privacy platform. Job Responsibilities (The key tasks and duties you will be expected to perform in this role.) • Interpret DPDP / DPDPA and relevant GDPR requirements; conduct current-state assessments, privacy control gap analysis, data-flow discovery and requirement traceability. • Translate privacy requirements into solution architecture, configuration specifications, implementation plans and acceptance criteria; support DPIA / PIA, RoPA, evidence collection and audit readiness. • Install, configure, harden, upgrade and maintain privacy technology across development, test, staging and production environments. • Configure data discovery, classification, inventory, mapping, consent / notice m anagement, rights-request fulfilment, retention and deletion workflows. • Integrate privacy platforms with databases, file repositories, SaaS applications, identity providers, email, ticketing, SIEM, DLP and enterprise portals; execute SIT, UAT, security t esting, cutover and rollback. • Develop secure APIs, connectors, adapters, scripts, workflow extensions, validation rules, reports and automation; perform code reviews, testing, secure coding and release packaging. • Troubleshoot application, API, database , authentication and deployment issues; perform RCA and implement sustainable fixes. • Own customer-site coordination, progress / risk reporting, product-engineering escalations, administrator training, SOPs, runbooks, documentation, audits and critical in cidents within agreed SLAs. Must Have Skills (The essential skills and expertise required to succeed in this role.) • 4-5 years of relevant experience in privacy engineering, privacy technology, data protection implementation, GRC technology or enterprise application integration. • Practical exposure to GDPR and India DPDPA / DPDP, including privacy principles, consent, data-principal rights, data inventory, retention and audit evidence. • Hands-on implementation experience with privacy, data governance, d ata discovery, consent, DSAR, DLP or compliance automation platforms. • Hands-on coding / scripting capability for APIs, connectors, automation jobs, reports and integration utilities. • Working knowledge of REST / JSON APIs, OAuth 2.0, SAML, OpenID Connect, webhooks, SDKs, ETL patterns and enterprise integration troubleshooting. • Working knowledge of SQL and enterprise databases such as Oracle, Microsoft SQL Server, PostgreSQL or MySQL. • Exposure to cloud / container fundamentals, IAM / PAM, DLP, S IEM, SOAR, EDR / XDR, encryption, vulnerability management and monitoring tools. • Windows Server and Linux administration, certificates, proxies, DNS, firewalls, service accounts and log analysis. • Secure SDLC, OWASP principles, secrets management, audit logging, unit / integration testing, API testing and technical documentation. • Bachelor's degree in Computer Science, IT, Cybersecurity, Information Security, Engineering or equivalent; strong written and verbal communication. Nice / Good to have skills (Additional skills that are not mandatory but give you an added advantage in this role.) • CIPP/E and CIPT certifications; CIPM, CDPSE, ISO/IEC 27701 or ISO/IEC 27001 are preferred. • Experience with Python, Java, C#/.NET, JavaScript / TypeScript, PowerSh ell or shell scripting. • Experience with Microsoft Azure, AWS or GCP, Docker / Kubernetes, Git, CI/CD, release automation and rollback planning. • Power BI or equivalent dashboards, advanced Excel, operational metrics, audit evidence and executive status reporting. • Customer-site implementation experience with strong stakeholder coordination, documentation, knowledge transfer and structured RCA.