Retail Manager

DescriptionPosition Summary:

The Retail Manager is responsible for leading the daily retail operations at St. Vincent Center, including merchandising, customer service, cashier operations, inventory flow, and overall sales floor presentation. This role oversees retail staff and volunteers, supports daily sales and stocking goals, maintains merchandising and customer service standards, and helps ensure efficient, welcoming, and mission-driven store operations that support Catholic Charities’ mission of Bringing Hope to Life. The Retail Manager serves as a member of the St. Vincent Center leadership team and works collaboratively to support operational planning, product flow, community engagement, revenue generation, and the overall success of St. Vincent Center.

Responsibilities:

Staff Supervision & Support

Conduct hiring activities in accordance with agency policy
Provide regular supervision, coaching, guidance and annual evaluations to assigned staff
Develop staff schedules to ensure adequate daily coverage and operational efficiency
Foster a positive, team-oriented culture that reflects Catholic Charities’ mission and values
Lead regular retail team meetings and communicate goals, expectations and updates

Retail Operations & Merchandising

Oversee daily retail operations, merchandising, customer service, cashier functions, and overall store presentation
Maintain clean, organized, safe, and visually appealing retail areas, fixtures, displays, storage spaces, and workstations
Lead the retail team in achieving daily stocking, sales, customer service, and operational goals
Monitor sales floor productivity, stocking levels, product flow, customer trends, and workflow efficiency to support department performance and customer experience
Ensure merchandise is displayed, replenished, priced, and signed in an organized and accessible manner consistent with store standards
Oversee register procedures, customer transactions, and front-end accountability
Identify opportunities to improve merchandising, operational efficiency, customer experience, and overall store performance

Community Engagement & Program Support

Serve as welcoming, community facing representative of Catholic Charities and St Vincent Center through daily customer interaction and retail leadership
Support awareness of Catholic Charities programs, outreach efforts, voucher and Light of Hope programs, community partnerships, and available resources for individuals and families in need
Assist with retail related programs, community partnerships, classes, job training opportunities, and service referrals connected to St Vincent Center operations
Help foster a welcoming, mission-centered environment and positive relationships with customers, donors, volunteers, and community partners

Cash Handling & Financial Reporting

Oversee retail sales reporting, cash handling procedures, and financial processes for both cash and non-cash transactions
Ensure register accuracy, daily reconciliations, deposits, and financial reporting are completed in accordance with agency procedures and financial controls
Monitor sales trends, department performance, and operational metrics to support accountability, revenue goals, and operational planning

Volunteer Coordination

Partner with Catholic Charities Volunteer Programs and community agencies to recruit, support, train, and provide daily supervision for volunteers at St. Vincent Center
Oversee SVC volunteers, ensuring they engage in meaningful, productive roles that support customer experience, store operations, and the mission of Catholic Charities

Collaboration & Communication

Work closely with St. Vincent Center leadership to support strong communication, teamwork, product flow, inventory movement, processing priorities, sales floor needs, stocking goals, and overall store operations
Promote a positive, solutions-focused team environment built on communication, accountability, collaboration, and mutual support
Support cross-training and teamwork between departments to maintain operational flexibility
Represent Catholic Charities in a professional and mission-centered manner
Participate in annual performance evaluations and perform other duties as assigned to support the success of St. Vincent Center

Perform other duties as assigned
QualificationsJob Requirements:

The following requirements are those that are normally required for the performance for this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet these requirements.

Physical Requirements & Working Conditions:

This position requires standing, walking, bending, lifting, and other physical activity throughout the workday, including regularly lifting or assisting with lifting up to 50 pounds and occasionally up to 100 pounds. This role requires talking, hearing, and the ability to drive with adequate vision. These physical demands are required up to 90% of the time. Work is performed in a fast-paced retail environment with moderate noise levels and may include evening, weekend, and occasional outdoor work.

Non-Physical Requirements:

Education

High school diploma or equivalent preferred

Experience

2 years of retail, merchandising, customer service, or supervisory experience preferred
Experience in nonprofit or mission-driven environment preferred
Experience in a thrift store environment preferred

Special Skills

Strong leadership, communication, organizational, and team-building skills
Ability to oversee and improve retail workflows, merchandising, customer service, and operational efficiency in a fast-paced environment
Ability to accurately maintain sales data, operational metrics, inventory records, and utilize programs such as Microsoft Office, Excel, POS systems, email platforms, and operational tracking software
Ability to lead teams in achieving daily stocking, merchandising, customer service, and operational goals

Licensure, Registration, Certification

Valid driver’s license and required minimum liability insurance for WA State
Must be deemed insurable as determined by Catholic Charities’ liability insurance provider

Employment is conditional upon:

Being cleared by criminal background check and fingerprinting when required

Work Schedule: Monday-Friday, 9:00am - 6:00pm and occasional Saturdays as needed
Wage Range: $21.25-$26.50 per hour, depending on education & experience

Benefits:

7 paid holidays, 1 paid Personal Day, 15 days of Paid Time Off (PTO) per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.