Crisis Support Lead

DescriptionCompany Overview

Since 1965, Rawhide Youth Services has served thousands of at-risk youth and their families throughout Wisconsin as a premier mental and behavioral health agency. As a faith-based 501(c)(3) charity, we provide family-centered care, treatment, and education. We offer all this through both residential and community-based services. Every day, we are guided by our mission: "Being dependent on God, we inspire and equip at-risk youth and their families to lead healthy and responsible lives." Living that mission is only possible when we hold to our core values of unconditional love, unwavering faith, eternal hope and relentless perseverance. It’s through professional and personalized support services, our faith in God, and the belief that tomorrow will be better than yesterday, that the people we serve are able to rise up, overcome their challenges and thrive.

Job Purpose

Supports the residential living units by providing regular and ongoing leadership and instruction to the crisis support and float teams, managing emergency safety interventions, de-escalating youth, stabilizing residents, and promoting a therapeutic culture aligned with treatment goals and strategies.

Essential Functions

Provide leadership and oversight to crisis support and float staff
Carry out residential emergency safety plans and support care for dysregulated youth
Respond to and manage emergency interventions
Collaborate with teams on treatment plans
Complete and ensure accurate documentation per licensing requirements

Job Responsibilities

Help create and sustain a therapeutic culture
Manage youth trauma responses and crisis events
Ensure youth physical needs are met
Ensure accurate recordkeeping
Support youth development across wellness dimensions
Demonstrate leadership in intervention techniques
Maintain Professional and Technical Knowledge

Completing required trainings
Attending educational workshops
Reviewing professional publications
Establish Personal Networks
Participating in professional societies

Maintain Staff Job Results

Training and coaching support staff
Establishing staff goals, monitoring progress, and providing feedback
Appraising job results

Protects the Credibility of the Rawhide Mission

Complying with the Rawhide standard of conduct
Setting an example, in words and actions, that is consistent with the values and beliefs of Rawhide

Contributes to Team Effort

Performing other duties as directed or assigned by supervisor

QualificationsQualifications

Bachelor’s degree required; master’s preferred
4+ years of relevant experience
Ability to respond to crisis situations and maintain composure
Ability to lift 50 pounds and perform physical interventions as necessary

Working Conditions

This role may require occasional lifting, standing, and travel as needed for job-related activities

Benefit Overview:

Competitive Pay
Medical, Dental & Vision Insurance
Competitive 401k plan
10 paid Holidays
PTO, VTO, Wellness Day, & Floating Holiday
5 Weeks Paid Sabbatical Leave
Onsite Café and Coffee Shop (New London)
Tuition Reimbursement
Nature Trails/Waterfront on 600+ acres (New London)
Onsite Fitness Center and Gymnasium (New London)
Employee Assistance Program (EAP)
Jury Duty Leave
Bereavement Leave
Paid Benefits for Birth or Adoption