Houseperson-Day-Eldorado at Caesars Entertainment — Reno

About The Role

Under direction of the Lead Houseperson and Section Supervisors, cleans assigned guest and employee areas of hotel, as well as assisting Guest Room Attendants.

Dust, vacuum, and clean the following areas of the hotel: hallways, lobby, service and guest elevator tracks, vending areas, storage and supply areas, emergency stairwells, exit areas, and other areas as assigned

Ash urns in guest elevator lobbies must be maintained throughout your shift

Assist in minor maintenance, such as changing light bulbs, unplugging toilets, etc.

Report more serious problems to the Floor Supervisor/Housekeeping Office

Respond promptly to guest requests and deliver guest convenience items as needed

Collect soiled linen and trash from Guest Room Attendant (GRA) carts

Physically stock and maintain linen and supply rooms

Assist GRAs as assigned and deliver supplies to GRA carts as needed including full cleaning bottles

Clean guest room glasses daily

Perform heavy duty maintenance and cleaning as assigned

Remove room service dishes from guest room hallways for prompt pick-up

Check all lamps and fixtures in your assigned area for burned out bulbs

Understand and follow the Trailblazer Guide, housekeeping manual and emergency/evacuation procedures

Complete training of bloodborne pathogen procedures

Attend regular departmental meetings as scheduled

Exemplify our core values, family style service, our mission and vision

Exemplify our DEI (diversity, equity, inclusion) culture

Perform other job-related duties as assigned

Ability to understand and comply with all company and departmental rules and regulations, policies and procedures
Skill in establishing and maintaining effective working relationships with staff and guests
Ability to read and communicate verbally in English and Spanish
Must be self-motivated and detail oriented
Possess initiative and high energy level
Knowledge of chemical use, OSHA regulations, and biohazard clean-up procedures
High School diploma or equivalent

ADDITIONAL REQUIREMENTS

Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated

Work entails use of solvents/oils, mechanical and electrical devices

May come into contact with fumes/odors and dirt/dust.

Work is done in high places and occasionally on slippery surfaces

Constant awareness is required of surrounding areas to insure safety of employees and guests. Constant contact with co-workers and guests

Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps)

Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors

Occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying

Seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.

Requires simple reading, writing and math skills, the ability to perform simple tasks, and coordination

Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.