Field Service Technician 2

Join Quadient, a company dedicated to supporting businesses in their digital transformation and growth journey. As a Field Service Technician II, you will be responsible for installing, servicing, and upgrading equipment at customer locations, diagnosing technical issues, and providing training and guidance to customers. This role requires frequent travel to customer locations and the ability to lift up to 50 lbs. Enjoy a flexible work model, endless learning opportunities, and a comprehensive rewards package.

• Install, service, upgrade, configure, test, and maintain hardware, embedded software, and business applications at customer sites.
• Diagnose and resolve technical issues, perform preventative maintenance, and ensure the reliable operation of equipment and controls.
• Train customers on the proper operation and maintenance of equipment, providing clear communication and updates throughout service activities.

• High School Diploma/GED (or equivalent experience) and 1+ years of customer service experience; experience with mail-related equipment or parcel lockers is a plus.
• 1-3+ years of electrical/mechanical installation, troubleshooting, and repair experience, with the ability to diagnose and repair equipment ranging from base-level to advanced systems.
• Ability to read and interpret technical diagrams, schematics, manuals, and other technical documentation.
• Strong problem-solving, organizational, and communication skills, with the ability to work independently, manage multiple priorities, and collaborate effectively with customers, sales, and technical teams.
• Ability to lift up to 50 lbs. (with or without accommodation, within OSHA guidelines) and mentor/train junior technicians.
• Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

​​Turn your passion into performance. Apply now.​

#LI-NB1

Additional Information

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

**Rewards & Benefits**

• **Flexible Work:** Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• **Endless Learning:** Access global opportunities for growth through our 24/7 online learning platform.
• **Inclusive Community:** Join our Empowered Communities and engage in our Philanthropy program.
• **Comprehensive Rewards:** Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• **Caring for Wellbeing:** Access our complimentary employee assistance program for mental health support.

**Smart Work at Quadient**
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

**Be yourself at Quadient**
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at <[email hidden]>

*Quadient is an Equal Employment Opportunity Employer. \*: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.*

**People. Connected.**