Customer Service Representative (Bilingual French/English)

Join our team as a Bilingual Customer Service Representative (French/English). In this role, you will be the first point of contact for our customers, answering questions about terms of sale and product information, informing them about promotions, and building mutual relationships based on trust. You will also process sales and contract orders, account updates, payments, and refunds, and assist with special projects as needed. A strong background in customer service and proficiency in both French and English are required.

• Act as the company gatekeeper by attending to incoming customer contacts via all available communication channels, answering questions about terms of sale and product information.
• Process sales and contract orders, account updates, payments, and refunds, ensuring accuracy and compliance with company policies.
• Maintain a high level of product and system knowledge, working with the management team to ensure proper customer service is being delivered.

• Other Knowledge, Skills, Abilities or Certifications:
• 1-3 years of related customer service, sales/telemarketing experience or equivalent formalized education as noted above
• College or university degree or equivalent proven working experience
• Excellent verbal and written communication skills, proficiency with Microsoft Office Suite, Outlook, Salesforce, and SAP (preferred), and strong organizational skills
• Bilingual in French and English (professional proficiency required, both verbal and written)
• Experience:
• Believe: Demonstrate commitment to the organization, be resilient in the face of obstacles, agile, flexible and take calculated risks
• Own: Take accountability for self and team