Senior Account Manager (SaaS)

Join Loadsmart, a leading SaaS company, as a Senior Account Manager. In this role, you will be responsible for growing revenue within existing customer accounts and new accounts. You will manage the full account lifecycle, build relationships with business owners, onboard and educate customers, and create account plans to expand Loadsmart's footprint. You will also serve as the point person for identifying and closing expansion opportunities, negotiating contract terms, and building trusted relationships across the customer organization. Additionally, you will stay attuned to each account's strategic growth plans and proactively surface customer needs, risks, and opportunities.

• Gérer l'ensemble du cycle de vie des comptes, de l'intégration à la croissance, en passant par le renouvellement et la vente croisée.
• Établir des relations de confiance avec les clients, identifier et prioriser les opportunités d'expansion, et négocier les termes des contrats.
• Développer un plan de compte complet qui relie la justification de la valeur, l'évaluation comparative et les données de ROI aux priorités et aux obstacles de chaque client.

• Influence: the ability to map customers’ internal political environment and to positively influence the decision-making process
• Problem-solving: ability to clearly define and deliver technical solutions that drive customer satisfaction and business results
• Excellent English language skills
• Interpersonal intelligence: ability to read between the lines and to ask difficult or uncomfortable questions to customers
• Experience with CRM is a plus - preferably Salesforce
• High technical aptitude and overall understanding of technology
• 3+ years of experience working within SaaS
• Results-oriented: ability to understand the goal, remain motivated, and consistently keep focusing on the outcome, no matter the obstacles
• 5+ years of experience as an Account Manager or Customer Success Manager for SaaS products
• Customer-oriented: genuine interest in the customer’s business and in what the customer communicates, needs, and expects
• Proven track record of working in a customer-facing role
• Strong communication skills, both written and verbal, to effectively understand and communicate customer expectations
• Data analysis: ability to understand and interpret data with a focus on generating insights