Senior Technical Account Manager (Strategic Services, EMEA)

Join ClickUp as a Senior Technical Account Manager, Strategic Services. In this role, you will partner with strategic customers to implement, expand, and mature their use of ClickUp. You will lead complex implementations, drive adoption and value realization, design scalable solutions, and partner across teams to solve complex customer problems. This is a high-impact opportunity for someone who enjoys combining customer strategy, technical solutioning, and execution.

• Lead strategic implementations and customer transformations, owning complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
• Drive adoption, value realization, and account health by partnering closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.
• Design scalable solutions, automation, and AI use cases by turning complex business needs into thoughtful ClickUp solutions using workflows, structure, automations, reporting, and process best practices.

• Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders
• Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions
• Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change
• Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders
• A clear ownership mindset and track record of driving outcomes rather than operating reactively
• Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function
• Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms
• Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements
• Experience managing strategic or enterprise customer relationships where adoption, governance, and value realization mattered as much as configuration
• Ability to influence cross-functional teams without direct authority
• Exposure to change management, customer enablement, or consulting-style discovery and solutioning