Product Manager (Community Support)

Join Airbnb as a Product Manager for the Community Support team. In this role, you will develop and maintain a product vision, strategy, and roadmap for a differentiated service. You will collaborate with cross-functional design and engineering teams, represent the voice of the user, and make prioritization decisions that benefit our users. You will also be responsible for the success of Airbnb products throughout their life cycle, from concept to release.

• Develop and maintain a product vision, strategy, and roadmap for differentiated service, ensuring alignment with user needs and business goals.
• Collaborate with cross-functional teams to execute product roadmaps and launches, driving specific features and determining external communication.
• Represent the voice of the user, synthesizing feedback and translating it into product features that enhance the overall user experience.

• Enjoy doing individual contributor product management work and staying in the details
• Bachelor's degree or equivalent combination of education and progressive experience
• Experience working on consumer products with a financial component
• Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform
• A strong ability to effectively use data and perform business analysis to support product strategy/decisions
• Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment
• Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life
• 8+ years of product management experience
• Experience creating product messaging and delivering to customers and the media
• Excited to drive execution across teams in a fast-paced environment
• Demonstrated track record of product leadership in a cross functional environment
• Built and scaled global consumer products and ecosystems that people love
• Demonstrated inbound and subject matter expertise