Engineering Services Support Engineer

Join SIE, a leading gaming company, as an Engineering Services Support Engineer in our Dublin office. In this hands-on role, you will provide first and second-line support, maintain business-critical development kits, and manage the local IT environment. You will work closely with our Bristol-based IT team and have the opportunity to grow your skills in DevOps and automation.

• Assurer le support de première et de deuxième ligne pour les collègues de Dublin, en prenant les problèmes en charge depuis le premier contact jusqu'à leur résolution.
• Maintenir et organiser les kits de développement, y compris le suivi de leur emplacement et de leur statut, la gestion de la disposition physique, la mise à jour du firmware.
• Utiliser des solutions de gestion des appareils pour la gestion des clients et des correctifs et les activités de gestion des vulnérabilités.

• A structured approach to problem-solving and the analytical skills to work from symptoms and evidence to a clear next step
• Good understanding of network foundations and strong grasp of core networking technologies
• Strong, hands-on Windows 11 & MacOS troubleshooting skills
• A genuine interest in developing skills in DevOps tools and automation
• A self-driven, highly organised approach, with the ability to prioritise competing demands, spot what needs attention and take action without requiring close supervision
• Excellent communication skills, sound judgement and a genuine sense of ownership for the people and services you support
• Experience in a service desk, desktop support or IT support environment, with a good understanding of ticket ownership and support processes
• Confidence working with physical hardware as well as software
• Practical experience supporting Linux
• Comfort with SSH, command-line tools or interpreting logs
• General scripting or automation experience
• Experience with development kits, embedded devices, test labs or specialist technical hardware
• A working understanding of DevOps concepts and container tooling, with some familiarity with Docker and/or Kubernetes, would be a strong advantage
• Good general knowledge of software-development workflows and applications used by development teams
• Experience with Jira Service Management, KACE, Qualys, Confluence or comparable tools
• Exposure to endpoint management, software deployment, patch management or vulnerability remediation