Front Desk Supervisor

Description

Join Our Patient-Centered Medical Team!

We're looking for a warm, organized, and customer-focused Front Desk Supervisor to be the welcoming face of our practice. If you're passionate about helping others, thrive in a fast-paced environment, and want to grow your career in healthcare--we'd love to meet you!

What You'll Do

• Lead, coach, and support the front desk team to deliver exceptional patient service.
• Ensure patients are greeted warmly and receive a positive, professional experience.
• Oversee daily front office operations, including patient check-in/check-out, appointment scheduling, insurance verification, referrals, and payment collection.
• Monitor staff performance, provide training, and assist with onboarding new team members.
• Manage front desk schedules and help maintain appropriate staffing coverage.
• Resolve patient concerns and escalate issues as needed to ensure timely resolution.
• Maintain accurate patient records and ensure compliance with office policies, procedures, and HIPAA regulations.
• Collaborate with providers and leadership to improve workflows and support efficient office operations.

Qualifications

What We're Looking For

• Previous experience in a medical front office, with supervisory or leadership experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Knowledge of insurance verification, referrals, patient scheduling, and electronic medical records (EMR) systems (experience with eCW is a bonus)
• Professional, dependable, and committed to delivering outstanding patient care and team support.

We offer a comprehensive benefits package

• Medical, dental and vision insurance
• 401k plan with employer contribution
• Company paid Life, short term and long-term disability
• Generous Paid Time Off
• Paid holidays plus two floating holidays per year
• Voluntary benefits including pet insurance!
• Ready to join a team that puts patients first and values your contribution? Apply today!