Contact Center Support Engineer III

The Contact Center Support Engineer III provides advanced technical expertise and support for contact center platforms, partnering with business stakeholders, vendors, and development teams to deliver reliable, scalable customer engagement solutions. This role leads troubleshooting and root cause analysis efforts, drives enhancements through cloud-native technologies, APIs, and automation, and evaluates emerging technologies to improve operational efficiency and customer experience. The engineer also serves as a technical advisor, promotes best practices, maintains solution documentation, and supports Agile and DevOps initiatives while ensuring the stability, security, and continuous improvement of contact center systems.