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Partner Manager - Regular
Fa Evmm Saasfaprod1 · Ahmedabad, Gujarat, India
About The Role
Key Relationships
External: Customers, Channel Partners, FOS
Internal: Sales, Commercial, Marketing, Solutions, Finance, Collection, Order login, Network.
Key Result Areas
Product: PRI/ILL/MPLS/SIP TRUNK/MOBILE/DATA CENTER
SERVICES/TOLL FREE
- New business acquisition through partners Customer Satisfaction and Channel Satisfaction
- Addition of new logos as per AOP Quality of funnel and Growth
- Driving EPPC (Existing Product per Customer)
Responsibilities
- Enabling partners and customers with service support from TTL
- support functions
- Controlling Channel & Channel Partner Manpower (FOS) attrition.
- Ensuring completion of Business Planning with all active channel partners before 8th of every month.
- Driving the capability building plan with partners by ensuring timely trainings for various parameters
- Driving the coverage programs like demand generation, customer focused programs, industry forum participations etc.
- Assisting the Partners in Large deal Closures by accompanying them for Customer calls
- Ensuring Channel Policy Adherence and Processes in the assigned territory
- Facilitating the issue resolutions at customer end through partners and support teams, if any.
- Capability presentation in accounts with solution architect to achieve Target EPPC (Existing Product Per customer)
- Sales through the Channel Partners
- Responsible for Channel partner productivity and their ROI
- Keep Abreast with Competitive activities in the region
- Segment wise product focus to drive new business
Capabilities and competencies
- Understanding of wireless & wire line telecom solutions
- Good Oral and Written Presentation skills
- Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance.
- Innovative and flexible in strategising GTM Approach
- Flexible for learning new products and processes
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