Customer Support Specialist

Join Everlaw, a leading legal technology company, as a Customer Support Specialist. In this role, you will deliver exceptional customer support via phone and email, troubleshoot complex client issues, and collaborate with teammates across the support organization. You will also complete training modules to earn product certification, partner with Product and Engineering teams to share user insights, and participate in quarterly performance and development meetings with your manager. Everlaw offers a comprehensive benefits package, including private health insurance, a pension fund, family-bonding leave, paid holidays, on-site lunches and snacks, a learning and development stipend, volunteer time off, and company-wide bonding events.

• Deliver customer support via phone and email to help clients understand product functionality and resolve technical issues.
• Troubleshoot complex client tickets using egoless communication and collaborate with teammates across the support organization.
• Complete training modules to earn product certification and build subject matter expertise across the platform.

• You are authorized to work in the United States. Please note that at this time, Everlaw is not sponsoring U.S. employment visas for this role
• You have a passion for technology and helping others understand and use it effectively
• You learn quickly and proactively take initiative to resolve and learn from technical challenges
• You are organized, process-driven, and capable of anticipating and mitigating friction points in a fast-paced environment
• You have at least 2 years of customer service experience in customer support at a software company or in a similar customer-facing role
• You are a thoughtful, cross-functional collaborator focused on delivering a streamlined customer experience
• You bring exceptional verbal and written communication skills grounded in enthusiasm, energy, and empathy
• Think you're missing some of the skills and are hesitant to apply? We do not believe in the 'perfect' candidate and encourage you to apply if you feel you can bring value to our team. We often revisit candidates who may have applied for a different role if something comes up that's a better fit
• Familiarity with Customer Relationship Management (CRM) tools like Zendesk or Salesforce, and proficiency with Google Workspace applications
• Prior experience or familiarity with legal technology or legal workflows
• Experience in Customer Support, ideally at a software or technology company