Customer Support Specialist – Shine Invoicing/Facture

Join Shine, a leading European fintech unicorn on a mission to simplify the lives of entrepreneurs and small business owners. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing clear, accurate, and personalized support while contributing to the continuous improvement of the customer journey. You will respond to customer inquiries, guide users through the platform, diagnose and resolve functional issues, and contribute to the knowledge base. This is an opportunity to make a significant impact in a fast-paced, dynamic environment.

• Répondre aux demandes des clients concernant Shine Invoicing/Facture par e-mail, chat et téléphone.
• Guider les utilisateurs à travers la plateforme et les aider à tirer le meilleur parti du logiciel.
• Diagnostiquer et résoudre les problèmes fonctionnels rencontrés par les clients.