Customer Service Representative - Remote

Pay rate: $15/hr
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
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Are you energetic, enthusiastic with an engaging personality?
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Are you driven to deliver effective results while providing excellent customer service?
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Do you have extraordinary communication skills?
What’s in it for YOU?
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Paid Training
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Medical, Dental, and Vision Insurance
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Paid Time Off
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Employee Discounts
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Full-time, non-seasonal
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Career Advancement
Job Description

Responsibilities:

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Successfully complete virtual paid training program which requires passing tests each week.
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Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance
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Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
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Maintain a thorough understanding of products, services and policies to effectively assist customers
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Accurately document customer interactions and transactions across all tools/platforms
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Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
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Strive to exceed customer satisfaction goals and performance metrics
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Continuously seek opportunities to improve the customer experience and streamline processes
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Stay updated on product knowledge and industry trends to better assist customers
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Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
What We Look for in a Candidate:
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Must be 18 years of age or older
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High School Diploma or equivalent
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Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
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Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
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Superb attendance, so you can be there when our customers need us
Work at home requirements:
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High speed internet with an ethernet connection to the router (no satellite or hotspot) 50 mbps download and 35 mbps upload speed
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WiFi must be turned off at all times
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Windows Updates must be current
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Private and distraction free home work space with the ability to close a door.
All job offers are contingent upon:
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Completion of drug screen
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Completion of background check
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Completion of providing 3 internet speed tests submitted at different times of day
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Completion of providing 3 photos of your work at home space