Executive - Customer Service

Key Responsibilities Customer Support: Handle inbound and outbound calls, emails, and chats to resolve customer queries regarding loan accounts, interest rates, and repayment schedules. Onboarding & KYC: Assist customers with documentation, basic verification, and KYC processes in accordance with RBI norms. Issue Escalation: Maintain precise logs of customer complaints in the CRM system and route complex issues to senior teams or the grievance redressal cell. Cross-Team Coordination: Collaborate with the sales, credit, and operations divisions to expedite issue resolution and maintain standard TAT.