Pro Shop Associate

DescriptionAbout Chelsea Piers:
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. We also offer excellent benefits, including medical, dental, and vision insurance; 401(k) matching; paid time off; transportation benefits; tuition assistance; a complimentary membership to Chelsea Piers Fitness; and other exciting venue benefits at Chelsea Piers.

About the Opportunity

Chelsea Piers is seeking an energetic, self-motivated, and experienced customer service associate to join the Pro Shop team at Chelsea Piers Sky Rink. In this role, you'll be the go-to resource for skaters of all levels, from first-timers to competitive athletes, helping them find the right gear and keeping their equipment in top shape.

As a Pro Shop Associate you will be expected to:

Provide excellent customer service to all guests and drive Pro Shop sales
Perform cash handling and drawer reconciliation
Receive, stock, and inventory items
Enhance the overall guest experience while supporting and representing Chelsea Piers
Assist guests with miscellaneous service needs, including equipment and skate fittings
Sharpen skates using proper safety gear including protective eye wear
Keep work spaces clean and clear
Report any slippage/theft from stock to the Pro Shop Director or Sky Rink General Manager
The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Qualifications

High school diploma or equivalent
Interest or background in hockey, figure skating, or fitness
Outgoing, customer-focused, and hard-working
Eager to learn and take initiative
Punctual, professional, and reliable with scheduling
Collaborative team player
Able to sit or stand for 2+ hours at a time

Preferred Skills

2+ years of retail or customer service experience
Experience selling and fitting hockey and figure skating equipment
Experience sharpening or repairing hockey or figure skates
Experience handling cash and following cash procedures
Organized and detail-oriented